Support, frequently asked questions, and contact information for IMS Made Simple — the multi-location inventory management app.
We read every message. Most replies arrive within one business day.
Download IMS Made Simple from the App Store or Google Play, tap "Sign Up," and follow the onboarding flow. You'll create your company, add your first location, and start tracking inventory in about five minutes.
Yes. Tap "Try Demo" on the login screen to explore the app with pre-populated sample data — no account required.
That's its core strength. You can add as many locations as you need, assign team members to specific ones, and track inventory across all of them from a single dashboard.
Set a reorder threshold for any item (the level at which you want to be notified). When stock drops below that threshold, IMS sends an alert. You'll only get notified once per threshold crossing — no spam.
Yes. All data is stored in encrypted cloud storage and synced across every device on your account. We use industry-standard infrastructure with automatic redundancy.
From the in-app menu, go to Team → Invite. Enter their email and assign a role (Owner, Manager, or Staff). They'll receive an invitation link to set up their account.
Email us at support@jmwdevelopers.com with as much detail as possible — what you were doing, what you expected, and what happened. Screenshots help a lot.
Email support@jmwdevelopers.com with the subject "Delete Account" from the address tied to your IMS login. We'll process the deletion within 7 business days and confirm by email.
JMW Developers LLC ("we," "us," "our") operates IMS Made Simple. This policy explains what data we collect, how we use it, and the choices you have.
Your account information lets us authenticate you. Your business data is shown only to you and the team members you invite. Aggregated usage data helps us fix bugs and decide what to build next.
Data is stored on secure cloud infrastructure (Supabase, which runs on AWS). It is encrypted in transit (TLS) and at rest. Access is restricted by role-based permissions you control.
You can request a copy of your data, correct it, or have it deleted at any time by emailing support@jmwdevelopers.com. Account deletions are completed within 7 business days.
IMS Made Simple is a business tool and is not directed at children under 13. We do not knowingly collect data from children.
If we make material changes, we'll notify users by email and update the "Last updated" date above.
Questions about this policy? Email support@jmwdevelopers.com.